Frequently Asked Questions
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay & Google Pay.
Do you charge sales tax?
All online orders shipping to Kansas will have sales tax of your appropriate county that you reside applied at checkout.
When will you ship my order?
On average your order will arrive between 7 and 10 business days. This is subject to change when we have higher volume orders and during peak periods.
Can I track my shipment?
Yes. As soon as your order has been processed and shipped you will receive a shipping confirmation email with tracking information included. It may end up in a spam folder, so check there if you don't receive it in a timely manner. *Not supported with SMS messaging. Please enter your email address to receive updates.
Do you offer expedited shipping?
At this time we do not offer expedited shipping, however standard shipping is complimentary and generally takes 3-5 business days in the continental U.S. If you feel strongly about expedited shipping please contact email@example.com and we will continue to look into it.
What is your return policy?
Due to the custom nature of our work all shirts are made as the orders are placed so we do not accept any returns or exchanges. This also applies to exchanges for size. If you think an item may have arrived with a defect please contact firstname.lastname@example.org so that we may look into it.
I received the wrong item in my order. How do I get the item I ordered?
We’re sorry for the mix-up and any inconvenience! Please contact us at email@example.com so that we may rectify the situation
How do your shirts fit?
They fit great and are very comfortable! Our tees are cut for a youthful shape. Most of our garments fit a little snug to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, we recommend you order one size up. The Women's swoop necks do run small and we recommend you order one size up. Please check the size chart located on our website to find more info on sizing. Material information can be found on the product pages.
Please note that not every t-shirt runs the same size. Please check the size guide that accompany's each product. Please double check your size as per our return policy we are unable to exchange or refund an item due to an incorrect size.
Do you carry sizes larger than 3X? Do you carry child or youth sizes?
Unfortunately at this time we only carry up to 2X and do not offer child or youth sizes. However, we are open to feedback from our customers. If you feel strongly about a certain size availability, please email us at firstname.lastname@example.org so we can review the products we carry in the future.
Will my new shirts shrink after I wash them?
We print our designs on a tri-blend material 50/25/25 (50% Polyester / 25% Cotton / 25% Rayon) construction. We recommend washing in cool water and hang dry.
I have a great design idea. — how do I submit?
We would love to hear feedback on designs you would like to see in the future but we do not accept specific design submissions.
If you are a company that would like to collaborate with us please reach out to email@example.com
Do you have a website?
Our website is jlartanddesign.com. I think you may already be here.